If you are looking to install a stairlift, the process is fairly straightforward and begins with a FREE No-Obligation Survey.

Arranging a Survey

If you live within our Optimum Service Area, and would like to arrange a free stairlift survey, then please Contact Us to book one today.

We will book a time convenient for you, and before you know it, one of our expert DSL engineers will be paying you a visit. We DO NOT employ any salesmen, so no commissions, or high-pressure sales pitches, only honest advice based on years of experience. They will advise you on the best stairlift to suit both you, your home and your budget, whether it is  new or reconditioned, straight or curved.

We also rent stairlifts so if you are looking for a short term solution this may be the best choice for you, rental lifts are fully covered for breakdowns and this is included in the price of the rent,there is no minimum or maximum time that a lift can be rented for.


Receiving a Quote

Our engineer will be able to provide a verbal quote on-site during the survey, but you will also receive a written quote within a few days of the survey for additional peace of mind, that will outline all discussed options. If you wish to go ahead with the lift, simply get in touch and give us the green light to move forward, we will need to take a deposit on the payment at this stage.

If we don’t hear from you, we may contact you to make sure everything is okay, and answer any further questions you might have.


Preparation

Once we’ve been given the go ahead, we can prepare your lift, this can range from cutting an in-stock track to size to ordering a fully bespoke lift from our supplier. Once prepared by our workshop team, the lift will be fully tested to ensure everything is in correct working order.

Once satisfied that the lift is up to our standards, we will give you a call to arrange the installation.


Installation

The lift is usually fairly straight forward to fit, to the stairs and unless there are special requirements then there is minimal disruption for you, and little to no mess or dust caused.The approximate time for installation for a straight lift is 1-3 hours and for a curved lift 2-4 hours.


Aftercare

Even after we have fitted the lift, we want to take care of it, our engineers are available for callouts and repairs every day, with an engineer on-call at evenings or weekends for emergencies.

Once your guarantee period has ended, we can continue to look after your lift; by offering servicing options and cover-plans (an annual fee to cover any repairs needed, instead of paying per callout and even includes a service).

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