This product is guaranteed for 12 months, parts & labour from date of purchase. It is covered for any defects or faults within the defined period.
Unfortunately guarantees do not cover accidental damage, product misuse or any callouts resulting from an electrical item being switched off.
Making a Claim
In order to make a claim against your guarantee, for online customers we would recommend they contact us via our usual methods, to discuss the fault and arrange any repairs or replacements.
For In-Store customers, we would advise you to either contact us as above, or to call into one of our showrooms (with the item if possible), the item will then be repaired free-of-charge in our workshop. However if you would like the repair carried out at your home or for it to be collected by DSL, then additional fees will apply, parts and labour will still be free-of-charge.
For larger, non-portable items, are exempt from this charge, and we are able to repair them under guarantee on-site.
Exempted products include; R&R Chairs, Stairlifts, Beds, Hoists and larger Mobility Scooters or Powerchairs.
Even outside the guarantee period, we would be happy to repair your mobility item (no-matter, where you originally bought it). These repairs can be carried out in our workshop or at your home (at an additional charge). Please contact us for more information.
If you would like an item serviced by our workshop team; this can easily be arranged in-store or via our regular contact methods. Should we discover any faults that will require additional parts or labour charges, will always contact you first, before to discuss possible options.