Neo G 3D Hot & Cold Therapy – Disc
VAT Exemption Available
Description
The Re-usable, Neo G Hot & Cold Therapy Disc remains malleable when frozen, providing up to 15 minutes of use in one session. The flexible and ergonomically designed Disc is able to mould to hard to reach areas of the body, such as the kneecap, thumb, elbow, shoulder, heel, ankle etc. The Disc is also designed to be compatible with the Neo G range of orthopaedic supports, to maintain a constant and secure position on the affected area and controlled compression when required. How To Use: Ensure Disc is at room temperature before heating or cooling. HOT WATER – Remove all packaging and place Disc in heat resistant bowl, cover entire Disc with approx. 1 litre of boiling water and leave immersed for 3 6 minutes. With caution, pour water from bowl, remove Disc, dry with a towel, place into protector sleeve and apply to affected area. FREEZE – Remove all packaging. Place Disc in freezer for approximately 90 minutes. Remove Disc from freezer with caution, place into protector sleeve and apply to affected area. Apply Hot or Cold therapy for as long as comfortable, but for no more than 10 15 minutes at a time. If using alongside a Neo G support, apply loosely and ensure compression is not too tight.
Features
- Re-usable, Neo G Hot & Cold Therapy
- Colour: Blue & Red
- For Areas Of The Body, Such As The Kneecap, Thumb, Elbow, Shoulder, Heel, Ankle
Guarantee
This product is guaranteed for 12 months, parts & labour from date of purchase. It is covered for any defects or faults within the defined period.
Unfortunately guarantees do not cover accidental damage, product misuse or any callouts resulting from an electrical item being switched off.
Making a Claim
In order to make a claim against your guarantee, for online customers we would recommend they contact us via our usual methods, to discuss the fault and arrange any repairs or replacements.
For In-Store customers, we would advise you to either contact us as above, or to call into one of our showrooms (with the item if possible), the item will then be repaired free-of-charge in our workshop. However if you would like the repair carried out at your home or for it to be collected by DSL, then additional fees will apply, parts and labour will still be free-of-charge.
For larger, non-portable items, are exempt from this charge, and we are able to repair them under guarantee on-site.
Exempted products include; R&R Chairs, Stairlifts, Beds, Hoists and larger Mobility Scooters or Powerchairs.
Repairs
Even outside the guarantee period, we would be happy to repair your mobility item (no-matter, where you originally bought it). These repairs can be carried out in our workshop or at your home (at an additional charge). Please contact us for more information.
Servicing
If you would like an item serviced by our workshop team; this can easily be arranged in-store or via our regular contact methods. Should we discover any faults that will require additional parts or labour charges, will always contact you first, before to discuss possible options.
This product is exempt from VAT if you are chronically sick or disabled, under the VAT act of 1994.
DSL Mobility will take care of all VAT elements, you do not have to reclaim the VAT. You only pay the price excluding VAT, providing you sign the exemption box at the checkout.